PRIVACY POLICY

Summary — Our privacy commitment

Shadow Art Collectibles (the "Site") respects your privacy. We collect and use personal information to operate the site, process orders, provide customer support, improve our products and services, prevent fraud, and comply with legal obligations. Depending on your location, you may have rights under laws such as the CCPA/CPRA or the GDPR (for example, to access, correct, or delete personal data).

Your privacy rights

The rights available to you depend on where you live. Where applicable, you may have rights to:

• Access / Know — request what personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — ask that we erase your personal data (subject to legal limits).
• Data portability — request a copy of your data in a commonly used format.
• Object or restrict processing — including for marketing in some circumstances.
• Opt out — of sale/sharing for targeted ads where applicable. We also honor Global Privacy Control (GPC) signals.

We will not retaliate if you exercise your rights. When required by law, we process personal data based on consent, contract, legal obligations, or our legitimate interests.

Children

We do not knowingly collect personal data from children under 13 and do not target our site to that age group. If we discover we have collected information from a child under 13 without verified parental consent, we will delete it promptly. Parents who suspect their child has provided information should contact us immediately.

How we protect your information

We maintain administrative, technical, and physical safeguards intended to protect personal data. Payment card details are handled by PCI-compliant third-party payment processors; we do not retain full payment card numbers on our systems. Although we use reasonable measures, no system is completely secure — we continually review and update our security practices.

What we collect

Examples of personal data we collect include:

• Identifiers: name, email, mailing address, phone number.
• Purchase & transaction data: order history, items purchased, shipping details.
• Online activity: IP address, browser and device info, pages viewed and interactions.
• Inferences: preferences or product recommendations derived from behavior.
• Support recordings: audio or electronic records of customer-service interactions when applicable.

We do not intentionally collect sensitive categories (e.g., SSNs, health data). Payment processing is performed by our payment provider and card details are not stored on our servers.

Why we use personal data

We use data to:

• Fulfill orders, operate accounts, and provide support.
• Process payments, shipping, taxes and comply with legal obligations.
• Detect and prevent fraud and abuse.
• Improve and personalize the site, services and marketing efforts.
• Analyze performance and measure advertising effectiveness.

Sources & disclosures

We collect data directly from you (orders, forms), from service providers (payment gateways, carriers), from publicly available sources, and via cookies & tracking technologies. We disclose personal data to service providers who help run our business (payment processors, carriers, analytics and marketing partners, hosting providers), to professional advisors and to government authorities when required by law.

Cookies, pixels & tracking

We use cookies, pixels and similar technologies to operate the site, remember preferences, analyze usage, and serve relevant advertising.

Cookie types:

• Strictly necessary: required for basic site functions (cannot be turned off by us).
• Functional: enhance usability and remember choices.
• Performance: aggregated analytics to measure site usage.
• Targeting / advertising: used by ad partners to show relevant ads.

We use a cookie consent manager to let users opt in/out of non-essential cookies. You may also manage or block cookies through your browser — note that disabling some cookies can affect site functionality. GPC signals are honored as an opt-out where applicable.

Making data requests

You can access, correct, delete, or object to processing of your personal data. To make a request:

• Email service@shadowartcollectibles.com
• Call Customer Service at +91 7769090071 or +91 8554996101

We may ask you to verify your identity before fulfilling requests. Authorized agents may act on your behalf with appropriate verification. We may decline requests that would violate another person’s rights or where retention is required by law (e.g., tax or fraud prevention).

Timing: We aim to respond promptly and typically within 45 days; if we need more time we'll notify you.

Legal process & service of process

Legal requests for customer data (subpoenas, court orders) should be directed to Shadow Art Collectibles' registered agent. For service of process or formal legal requests, contact us by email at service@shadowartcollectibles.com for details on proper delivery.

Third-party sites

Our site links to third-party websites which have their own privacy practices. This policy covers only data collected by Shadow Art Collectibles. Please review third-party privacy policies before sharing personal information with them.

Changes & contact

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will show when we made material changes. We encourage you to review this page periodically.